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Voice and inbound agents that pick up first, on the playbook you already use.

Most inbound queues are doing two jobs at once, and doing both badly: taking first contact, and triaging which contacts actually need a person. An inbound agent separates the two. It handles first contact on phone, email and web chat, consistently, immediately, at any hour, and escalates the cases that need a human with a written summary of everything that happened before they picked it up.

Best for
High inbound volume
Diagnostic
Free, sixty minutes
Ownership
Yours from day one

What is an AI voice and inbound agent?

An AI voice and inbound agent is a system that handles first contact on phone, email or web chat, resolving what it can and passing everything else to a human with the context already written up. It is trained on your actual processes and communication style, not a generic script. The point is not to replace your team. It is to free them from the volume of inbound that does not need them.

When first contact and triage fall on the same team, the result is predictable. The easy stuff gets handled inconsistently depending on who picks it up. The complex stuff gets delayed because the team is buried in the easy stuff first. Anything that arrives out of hours waits until morning, or gets missed entirely. An inbound agent handles first contact consistently and immediately, at any hour, and escalates the cases that need a person with a written summary of everything that happened before they picked it up.

What is included in every build

  • 01Playbook documentation, we work with your team to capture how inbound is currently handled, including the questions you get most often, the answers that do not change, and the cases that always need escalation
  • 02Inbound agent build, trained on your real playbook, deployed across the channels you use: phone, email, web chat, or a combination
  • 03Escalation and handoff, every case that needs a human is passed with full context: conversation transcript, caller summary, and recommended next step
  • 04Full handover, repository, credentials, runbook, and every prompt in source control. Yours from day one

Common shapes

  • a24/7 first response receptionist, books, qualifies, escalates
  • bOutbound callback inside two minutes of a form submission
  • cFAQ answering on the channel where people actually ask
  • dMany language inbound for clinics, services and clinics groups

Where to go next

Inbound is one bottleneck. If the work behind it is repetitive too, an inbound agent pairs naturally with workflow agents that run the process once a contact lands. The fastest way to find the right starting point is to run the audit.

Example case

Inbound receptionist, independent dental group

Names are kept private. Outcome and numbers are real.

Voice agent 2026
CASE 02 / RX Inbound receptionist
Dental · three locations£63,110 in month one

Every call answered, booked and paid

Calls were lost out of hours and on the busy line. The agent now answers every call on the first ring, reads live availability in Dentally, books the appointment and takes the deposit through Stripe before the caller hangs up. Anything clinical goes to a person, with the context already gathered.

In production · run by the practice managerRead the case →
Frequently asked

Voice and inbound, specifically.

General questions live on the services hub. These are the ones we hear most about voice agents in particular.

Modern voice AI is increasingly natural, natural enough that most callers do not notice in the majority of first contact scenarios. The agent is trained on your communication style, uses your terminology, and responds naturally to variations in how people phrase their questions. Most callers do not know they are speaking to an agent unless you tell them, and we recommend being transparent about it.
The agent is built to escalate gracefully. If a query falls outside the playbook, the agent acknowledges it, collects the caller's details and the nature of the enquiry, and passes a written summary to your team. Nothing gets lost and no caller gets a wrong answer.
Yes. The agent is trained on your real content, your FAQs, your product documentation, your existing email templates, and the playbook your team already uses. It does not operate on a generic script.
Phone, email, web chat, or a combination depending on where your inbound volume is highest. We establish this in the diagnostic and build for the channels that matter most.
No. The agent handles volume, the repeated, predictable contacts that do not need human judgement. Your team handles the cases that do. The goal is to give your people back the time that inbound volume currently consumes, not to reduce headcount.

Scope a voice agent.

Bring the process. We map it, find the bottleneck, and write a one page recommendation with a fixed price, yours either way.

Book a conversation →
ResponseWithin one working day
BasedGreater Manchester, UK
ApproachCustom, never templated