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Voice and inbound agents that pick up first, on the playbook you already use.

Most inbound queues are doing two jobs at once, and doing both badly: taking first contact, and triaging which contacts actually need a person. An inbound agent separates the two. It handles first contact on phone, email and web chat, consistently, immediately, at any hour, and escalates the cases that need a human with a written summary of everything that happened before they picked it up.

Best for
High inbound volume
Diagnostic
Free, sixty minutes
Ownership
Yours from day one

What is an AI voice and inbound agent?

An AI voice and inbound agent is a system that handles first contact on phone, email or web chat, resolving what it can and passing everything else to a human with the context already written up. It is trained on your actual processes and communication style, not a generic script. The point is not to replace your team. It is to free them from the volume of inbound that does not need them.

When first contact and triage fall on the same team, the result is predictable. The easy stuff gets handled inconsistently depending on who picks it up. The complex stuff gets delayed because the team is buried in the easy stuff first. Anything that arrives out of hours waits until morning, or gets missed entirely. An inbound agent handles first contact consistently and immediately, at any hour, and escalates the cases that need a person with a written summary of everything that happened before they picked it up.

What is included in every build

  • 01Playbook documentation, we work with your team to capture how inbound is currently handled, including the questions you get most often, the answers that do not change, and the cases that always need escalation
  • 02Inbound agent build, trained on your real playbook, deployed across the channels you use: phone, email, web chat, or a combination
  • 03Escalation and handoff, every case that needs a human is passed with full context: conversation transcript, caller summary, and recommended next step
  • 04Full handover, repository, credentials, runbook, and every prompt in source control. Yours from day one

Common shapes

  • a24/7 first response receptionist, books, qualifies, escalates
  • bOutbound callback inside two minutes of a form submission
  • cFAQ answering on the channel where people actually ask
  • dMany language inbound for clinics, services and clinics groups

Where to go next

Inbound is one bottleneck. If the work behind it is repetitive too, an inbound agent pairs naturally with workflow agents that run the process once a contact lands. The fastest way to find the right starting point is to run the audit.

Example case

Inbound receptionist, independent dental group

Names are kept private. Outcome and numbers are real.

Voice agent 2026
CASE 02 / RX Inbound receptionist
Dental · three locations£63,110 in month one

Every call answered, booked and paid

Calls were lost out of hours and on the busy line. The agent now answers every call on the first ring, reads live availability in Dentally, books the appointment and takes the deposit through Stripe before the caller hangs up. Anything clinical goes to a person, with the context already gathered.

In production · run by the practice managerRead the case →
Frequently asked

Voice and inbound, specifically.

General questions live on the services hub. These are the ones we hear most about voice agents in particular.

Modern voice AI is increasingly natural, natural enough that most callers do not notice in the majority of first contact scenarios. The agent is trained on your communication style, uses your terminology, and responds naturally to variations in how people phrase their questions. Most callers do not know they are speaking to an agent unless you tell them, and we recommend being transparent about it.
The agent is built to escalate gracefully. If a query falls outside the playbook, the agent acknowledges it, collects the caller's details and the nature of the enquiry, and passes a written summary to your team. Nothing gets lost and no caller gets a wrong answer.
Yes. The agent is trained on your real content, your FAQs, your product documentation, your existing email templates, and the playbook your team already uses. It does not operate on a generic script.
Phone, email, web chat, or a combination depending on where your inbound volume is highest. We establish this in the diagnostic and build for the channels that matter most.
No. The agent handles volume, the repeated, predictable contacts that do not need human judgement. Your team handles the cases that do. The goal is to give your people back the time that inbound volume currently consumes, not to reduce headcount.
It goes onto the monthly retainer. Callers ask new things, your services change and your availability changes with them, so we keep the agent running, tune the playbook and the escalation rules against real calls each month, and extend it to new channels as you need them. Rolling, thirty days notice. You own the agent outright either way.
After go live

The retainer. Where the build keeps earning.

Builds rarely fail on the day they go live. They fail around month four, when the systems around them move and nobody inside has the time to keep up. Monthly, rolling, thirty days notice.

Running

It keeps working.

We watch it. When something it leans on changes, a field in the CRM, an API version, the shape of a form, we fix it before it turns into your problem on a Monday morning.

Tuning

It keeps matching the work.

Your process moves and the exceptions change. We tune the prompts, the rules and the escalation thresholds so the output stays right instead of drifting away from how you actually work.

Growing

It keeps growing.

Every month carries build time for the next thing. The system widens into the work next door rather than standing still at whatever it did in week one.

You own it either way. The repository, the prompts, the keys and the runbook are handed over on day one of go live and stay yours whether we carry on or not. That is deliberate. A retainer you can end in thirty days has to earn its place every month, and that is the only sort worth selling.

Talk about the retainer →

Scope a voice agent.

Bring the process. We map it, find the bottleneck, and write a one page recommendation with a fixed price, yours either way.

Book a conversation →
ResponseWithin one working day
BasedGreater Manchester, UK
ApproachCustom, never templated